We are looking forward to hearing from you. Please feel free to get in touch by filling out the form below or via e-mail at contact@platinumherbalcare.com, we will get back to you as soon as possible.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer Free shipping for all order over $185 or flat shipping at $23 all across Canada under the limit!

Which payment methods are accepted in the Online Shop?

Currently, we are accepting e-transfers. Please send us the e-transfer along with your order number and we will ship the products out ASAP!

How long will delivery take?

After shipping out, the delivery should take about 2-3 days to arrive all across Canada! 

How secure is shopping in the Online Shop? Is my data protected?

Our site is completely secure and all transactions are protected. 

What exactly happens after ordering?

After making an order, you will receive a confirmation. Once we have the tracking number we will send out another email notifying you.

Do I receive an invoice for my order?

With any purchase, you will receive an invoice. Please keep your order number handy when asking us about your order!

Send us an email




    This site is protected by reCAPTCHA and the Google
    Privacy Policy and
    Terms of Service apply.

    We will answer your questions as soon as we can!

    Follow Us on Social Media

    Google Reviews

    Tom C
    Tom C
    15:10 15 Sep 22
    Ordered with Platinum Herbal Care for my first time just before the long weekend. At first I was skeptical as they were short-staffed and things were taking some time. They were great at keeping me updated though. I ended up getting the wrong product which was unfortunate, but after speaking to the team they ended up sending me the correct product to make up for it and expedited shipping to ensure it made it before the long weekend. Super happy with my experience!
    Izabela G.
    Izabela G.
    14:38 03 Sep 22
    Great customer service, awesome products.
    Elie K.
    Elie K.
    19:02 17 Aug 22
    I have always been wearisome of ordering on line because i always feel that people are out to take advantage of me...( history issues..lol) and i thought that Platnium herbal care was no different....BUT.....after having mailing issues these guys have taken care of me and my situation. They remained in contact with me and answered any of my emails within a very reasonable time frame and remained apologetic for the issues we were having. I want to take a second to thank the Platnium Herbal Care management for all the help and support. They have set my mind at ease and i will happily give them my business while ordering on line.
    Jay J.
    Jay J.
    20:38 28 Apr 22
    Great service, great products.
    Kaz M.
    Kaz M.
    14:47 01 Apr 22
    Great service and staff, amazing website and availability! Super fast coast to coast shipping, highly recommend!
    Nicole M.
    Nicole M.
    15:04 27 Mar 22
    travis A.
    travis A.
    22:46 15 Feb 22
    Near perfection! Dont bother shopping elsewhere, Kevin and his team are prompt, professional, free shipping and will spend time answering your questions. Oh yeah, and fast (I live up in the Yukon). Great selection too, been shopping here for years, never a complaint.
    Elaina C.
    Elaina C.
    17:17 07 Jan 22
    Great products and prices, good service and expeditious delivery! Received my order today...very happy! Thank you for the button, nice surprise! Maybe next time a hoodie....LOL. Stay safe!
    Mona L.
    Mona L.
    17:48 21 Dec 21
    Great products! Excellent service!Highly recommended!
    Michel B.
    Michel B.
    22:54 12 Oct 21
    Guy R.
    Guy R.
    13:57 01 Sep 21
    Very good experience, you can trust these guys, goog quality, fast delivery
    Pascal F.
    Pascal F.
    23:00 28 Aug 21
    Darrell O.
    Darrell O.
    02:04 04 Jun 21
    Great service, products are as expected
    John C.
    John C.
    16:21 30 May 21
    Somehow they managed to get the fastest postal delivery I’ve seen in a while...l prefer AAAA+ strains....and Platinum has the product at the best prices I’ve encountered ...COOP
    jason J.
    jason J.
    21:03 06 May 21
    I tried their hash it was alright, but the customer service is amazing
    Bill W.
    Bill W.
    14:19 03 May 21
    Patti C.
    Patti C.
    18:37 02 May 21
    Excellent customer service and an amazing selection of products. Great sales and offers. Delivery is very fast. The only place I go for my product. So happy my friends recommended Platinium Herbal Care to me.
    Latif Habib (.
    Latif Habib (.
    02:48 29 Apr 21
    Excellent Online Dispensary, by far quality products for the price, Excellent customer service. AAAA star rating Highly Recommended!!!